FAQs

Has been a few days since I ordered and only have a order confirmation.

Our dispatch time is 3-10 working days (which doesn't include weekends and public holidays)

in which we process our orders from the point of purchase and you should expect to receive a

dispatch email within this time but do not worry as we are working on your order.

Can I upgrade my shipping to next day delivery?

Next day delivery is not currently a service we offer. When we are able to in

the future then this will become an option on the delivery section of your purchase.

I have ordered and would like to add/remove an item.

We begin processing orders as soon as they are made so we are rarely able to make

adjustments after that point. A new item would have to be added by a new order and

to remove an item or cancel an order would have to be carried out by contacting

support@thisisplanetcream.com