Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
MERCHANDISE MARKED SALE CANNOT BE RETURNED, UNLESS FAULTY.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Planet Cream London. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the Planet Cream London warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account. We estimate returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages.
All sale items are final.
All returned merchandise should be declared as a "Return of United States of America Merchandise" on the customs declaration; without this the return may not be successful or may incur additional fees.
Planet Cream London
RE: Online Return
17 S / H 191 Townmead Road
London SW6 2HG